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SCALE UP YOUR DIGITAL CUSTOMER INTERACTIONS

Eudata helps Organizations create fantastic experiences in the most complete customer journeys available complementing BOT and human capabilities

Omnichannel CC and remote video doctor for health care:
Generali Welion

Generali Welion

Visual IVR and ChatBOT to reduce inbound voice:

Fastweb

Eudata has been included in:
Gartner’s June 2018 and 2019 “Market Guide for Conversational Platforms”

“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM.
All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”

-Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE

Omnichannel Platform WCS

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Omnichannel Customer Comunication

From costly & frustrating siloes to a designed seamless experience

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Conversational Engine
(ChatBot)

How artificial intelligence simplifies interactions and self-service customers with a human like experience

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Video Customer Experience

Use video communication to address customer interactions adding a personal touch to the conversation.

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Voice2Chat

Reduce your customer’s frustration moving from IVR queue to live chat with a real agent

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Customer Centricity

Have access to all the relevant information of customer’s behavior on your digital channels

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