SCALE UP YOUR DIGITAL CUSTOMER INTERACTIONS
Eudata helps Organizations create fantastic experiences in the most complete customer journeys available complementing BOT and human capabilities
Omnichannel CC and remote video doctor for health care:
Generali Welion
Visual IVR and ChatBOT to reduce inbound voice:
Fastweb
Eudata has been included in:
Gartner’s June 2018 and 2019 “Market Guide for Conversational Platforms”
Gartner’s June 2018 and 2019 “Market Guide for Conversational Platforms”
“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM.
All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
-Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service by WhatsApp, using the omnichannel Eudata platform.
Now it is possible for Pulsee’s customers get support by WhatsApp.
Carlo Occhiena, digital retail manager of Axpo Italia: “Pulsee is natively digital and for this reason we could not take advantage of the value of the WhatsApp channel. Eudata helped us to create this service quickly that our customers will certainly appreciate for its immediacy and ease of use. ”
WhatsApp is a channel used in Italy by more than 35 M of active users for more than 14 hours a month, thanks to Eudata it is possible to make the most of this channel to reach and support its customers.
Omnichannel Platform WCS
Omnichannel Customer Comunication
From costly & frustrating siloes to a designed seamless experience
Conversational Engine
(ChatBot)
(ChatBot)
How artificial intelligence simplifies interactions and self-service customers with a human like experience
Video Customer Experience
Use video communication to address customer interactions adding a personal touch to the conversation.
Voice2Chat
Reduce your customer’s frustration moving from IVR queue to live chat with a real agent
Customer Centricity
Have access to all the relevant information of customer’s behavior on your digital channels
