“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM.
All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
-Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE
Pulsee, the AXPO‘s brand 100% digital dedicated to the sale of energy in the retail world, activates the new customer service by WhatsApp, using the omnichannel Eudata platform.
Now it is possible for Pulsee’s customers get support by WhatsApp.
Carlo Occhiena, digital retail manager of Axpo Italia: “Pulsee is natively digital and for this reason we could not take advantage of the value of the WhatsApp channel. Eudata helped us to create this service quickly that our customers will certainly appreciate for its immediacy and ease of use. ”
WhatsApp is a channel used in Italy by more than 35 M of active users for more than 14 hours a month, thanks to Eudata it is possible to make the most of this channel to reach and support its customers.
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Omnichannel Customer Comunication
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