“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM.
All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
-Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE
Omnichannel Platform WCS
Omnichannel Customer Comunication
From costly & frustrating siloes to a designed seamless experience