SCALE UP YOUR DIGITAL CUSTOMER INTERACTIONS
Eudata helps Organizations create fantastic experiences in the most complete customer journeys available complementing BOT and human capabilities
Omnichannel CC and remote video doctor for health care:
Generali Welion
Visual IVR and ChatBOT to reduce inbound voice:
Fastweb
Eudata has been included in:
Gartner’s June 2018 and 2019 “Market Guide for Conversational Platforms”
Gartner’s June 2018 and 2019 “Market Guide for Conversational Platforms”
“In just one month, thanks to Eudata and Amazon Connect, we created the new Contact Center for Rinascente customers and partners, integrating it with our Salesforce CRM.
All of this was possible using the Amazon Connect technology and the competence of EUDATA.
Now we are able to offer a better experience to our customers and a model that puts the customer at the center valuing all the investments made in the past.”
-Alberto Bonora, IT Infrastructure & Technologies Manager RINASCENTE
Omnichannel Platform WCS
Omnichannel Customer Comunication
From costly & frustrating siloes to a designed seamless experience
Conversational Engine
(ChatBot)
(ChatBot)
How artificial intelligence simplifies interactions and self-service customers with a human like experience
Video Customer Experience
Use video communication to address customer interactions adding a personal touch to the conversation.
Voice2Chat
Reduce your customer’s frustration moving from IVR queue to live chat with a real agent
Customer Centricity
Have access to all the relevant information of customer’s behavior on your digital channels
