NFON Italy, a subsidiary of NFON AG, the only pan-European cloud PBX provider, today announced its partnership with Eudata SRL. Eudata is one of the leading system integrators in Italy and focuses on the financial, retail, utilities and telecommunications industries. At the same time, the partnership represents a premiere: Eudata is the first participating partner of the recently launched NFON partner program NGAGE in Italy. Marco Pasculli, Managing Director of NFON Italia: “Eudata is a top partner with excellent know-how in the areas of collaboration and contact center solutions, as well as an excellent player within the Italian landscape from medium-sized and large companies”.
The system integrator Eudata breaks new ground and adds a telephone system from the cloud to its portfolio for the first time – Cloudya. For the company, the partnership with NFON is an important extension of its own sales concept. This also includes the inclusion of the premium solution Ncontactcenter. Cloudya, the telephone system from the cloud is characterized by simplicity thanks to the intuitive use of a powerful app suite, independent through deployment on any device and anywhere in the world, as well as a complete mobile solution. Cloudya is also reliable thanks to its highly available architecture, georedundant infrastructure and the highest data protection standards. The premium solution Ncontactcenter is a cloud-based solution that focuses on flexibility and delivers productive, customer-oriented communication via all channels, including WEB chat, e-mail, SMS and fax routing. Sandro Parisi, Chief Executive Officer of Eudata: “NFON is an important part of Eudata’s strategy. New market segments are to be opened up thanks to a young and intelligent solution from the cloud that perfectly matches our corporate vision”. The partnership is from now on active.
Advantages for partners
NGAGE the partner program of NFON in Italy offers many advantages for the partners. These include access to a wide range of sales and marketing tools, webcasts, participation in events and much more. Information on certification as partner or premium partner, further advantages and conditions and participation in NGAGE: firstname.lastname@example.org
Eudata guides companies in dealing with their customers by implementing effective contact and management systems. Eudata is able to combine traditional interaction systems, such as voice contact centers and CRM, with its WCS digital omni-channel solution and Convy AI conversational intelligence platform, the most used player in Italy for chatBOT, with more than 30 active projects. Eudata has over 70 employees, an Internal R&D team focused on human to robot conversational technologies and collaborates with some Italian Universities to develop solutions and algorithms and to train internal teams. The company is part of the “New Tech – conversational AI for customer service” research by Forrester (06-19) and is mentioned in the “Gartner Conversational Interface Market Guide (june 2018)” as one the 20 most interesting chatBOT solution in the market, between about 1000 companies. http://www.eudata.com