Use the call back process to serve your customers efficiently also when your service is busy or closed, or create a call back service to schedule appointment.
Available for web contact center (click to chat) or in the expert advisor: The call back works in the same way in every engagement process.
Rich contents: The callback is not a simple conversation, it is enriched with a set of technical and qualitative information:
Preferred channel: Customer can choose his preferred channel to be contacted on:
Email: The agent will send an email to the customer. The email may contain a link to a real time channel (customizable) that the customer may use to start a conversation with the agent.
Call: The agent will call back the customer on the voice channel. If an outbound engine is presented it is possible to integrate the process
Others: Using API other channels can be used to create different processes
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
©2015 Eudata | Via M.Gioia 55/C - 20124 Milano | P.IVA 12421000154 | TEL. +39 0245495098