Voice2Chat

Reduce your customer’s frustration moving from IVR queue to live chat

Customer’s waiting queues are one of the important concerns of enterprises which causes reduction of service quality and customer satisfaction. Use Voice2Chat to overcome this problem

It’s unpleasant for customers wasting their time on a queue of IVR. Reduce their frustration, proposing them to move on chat during the waiting message. If they accept, they will receive a text message with a link to the chat service, in order to be real time redirected on the service

Features

Integration with IVR: Use Voice2Chat capability on top of your IVR or Voice Portal

Text Message: send messages to the device your prefer, and choose which text channel to use (sms, email, in APP notification)

Priority: prioritize the conversation

 

Values

Improve customer satisfaction: Reducing the waste time, your customers will be happier of dealing with you

Better balance your agent workload: define which is the channel that you prefer to use and define when to push traditional voice or chat based on the kind of service needed

demo
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