Eudata solution platform
Eudata ChatBOT – Convy AI
Eudata “Let our customers speak”: Generali Welion Success Case
Eudata “Let our customers speak”: Fastweb Success Case
Here one of our Success Case: during our Customer Contact we interviewed Assunta Salituro and Paolo Brandolini of Fastweb about the positioning and strategy of Eudata solutions.
iLario, the Eudata ChatBOT for ASF, is among the finalists of Elis Open Italy 2017
ASF, an important public transport company in Como, is among the finalists of Elis – Open Italy 2017 with the ChatBOT project “iLario” realized by Eudata srl to support and assist travellers.
Angelo Costa, Managing Director of Arriva Italia, talks about iLario
‘EBL DIA’ (EBL Digital Interactive Agent)
is country’s first Artificial Intelligence (AI) based banking Chatbot, where anyone can interact with EBL by chatting with an AI (Artificial Intelligence) based Chat Robot on a social media platform.
Mediolanum customer service and private banker
Banca Mediolanum one of the largest and solid online banks in Italy, considered as one of the most innovative financial institutes in the market. Banca Mediolanum uses Eudata WCS to deliver services to its customers via Web and Mobile. Online customers have access both to the contact centres and family bankers (personal advisors) using a single interface
the innovative mobile chatbot made by Eudata in collaboration with EOLO to support the customer care service at any time and make it efficient
Convy Eudata + Webex Team Cisco
Eudata Convy is now also available on Webex Team, the Cisco collaboration platform.
This solution allows companies to realize automated processes based on dialogues to meet the needs of users inside or outside the company.
Eudata ChatBOT, Convy AI, integrates with WhatsApp
Thanks to the integration between the “Convy AI” chatbot and the most popular messaging platform that is “Whatsapp”, you can provide an immediate contact to your company’s customers with an excellent customer experience
Eudata ChatBOT, Convy AI, integrates with the Voice Assistants Amazon Alexa
This video shows the interaction between Convy + Alexa with a customer during an online purchase process
Il ChatBOT di Eudata, Convy AI, si integra con l’Assistente Vocale Google Assistant
Il video mostra l’interazione tra Convy + Google Home con un cliente durante un processo di acquisto online
Eudata presents a new approach to keep you in touch with your customers, persistent chat, the new way to communicate with your customers through channels like WhatsApp and Telegram including customer care.
Eudata and Cisco UQ connector
Eudata WCS integrated with Finesse to manage email, sms, persistent mobile chat, real time chat, audio/video chat and collaboration
Web Customer Service with proactive engagement
Provide a face to face service to your Customers from your portal. Get in touch with an agent by a click of a button and switch between channels seamlessly, activate chat, audio, video and real time sharing from a unique interface
How to configure a simple bot with the “Teacher bot”.
Use Eudata experience to create an effective and engaging customer journey through the bot configuration
First Customer Authentication
How long an On boarding process lasts in your Bank? Typically, 5 man-days. Make short this process to 20 minutes and reduce the churn rate with our on boarding solution, available for all customers across Europe
Upsell your customers with the easiest and the most intuitive process available in the market! We provide a possibility for your advisors to monitor if customers are online and support them in case of any need, proposing new services or suggesting new products. A face to face conversation and collaborative tools will help you to transform each single interaction in a new deal.
In App mobile Experience
Use real time collaboration capabilities within your mobile APP (IOS+Android) using Eudata WCS. Be available for your Contact Centre or your remote expert engagement flow based on the business process you will define
Email & Sms Features
Empower your service managing inbound and outbound email or SMS (or a combination) to address customer’s conversation as a part of your multichannel strategy
Ale Rainbow Integration
With ConvyAI integration the Ale Rainbow go to the next step in the customer experience
Cisco Webex Integration
With ConvyAI integration the Cisco Webex Team go to the next step in the customer experience
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