Eudata solution platform
Mediolanum customer service and private banker
Banca Mediolanum one of the largest and solid online banks in Italy, considered as one of the most innovative financial institutes in the market. Banca Mediolanum uses Eudata WCS to deliver services to its customers via Web and Mobile. Online customers have access both to the contact centres and family bankers (personal advisors) using a single interface
e-poslovnica Zagrebačke banke
From 2013, Zaba Bank one of the largest Croatian financial institutes is delivering Eudata video services to interact with its online customers professionally and innovatively.
Email & Sms Features
Empower your service managing inbound and outbound email or SMS (or a combination) to address customer’s conversation as a part of your multichannel strategy
Eudata and Cisco UQ connector
Eudata WCS integrated with Finesse to manage email, sms, persistent mobile chat, real time chat, audio/video chat and collaboration
Web Customer Service with proactive engagement
Provide a face to face service to your Customers from your portal. Get in touch with an agent by a click of a button and switch between channels seamlessly, activate chat, audio, video and real time sharing from a unique interface
In App mobile Experience
Use real time collaboration capabilities within your mobile APP (IOS+Android) using Eudata WCS. Be available for your Contact Centre or your remote expert engagement flow based on the business process you will define
Eudata presents a new approach to keep you in touch with your customers, persistent chat, the new way to communicate with your customers through channels like WhatsApp and Telegram including customer care.
First Customer Authentication
How long an On boarding process lasts in your Bank? Typically, 5 man-days. Make short this process to 20 minutes and reduce the churn rate with our on boarding solution, available for all customers across Europe
Upsell your customers with the easiest and the most intuitive process available in the market! We provide a possibility for your advisors to monitor if customers are online and support them in case of any need, proposing new services or suggesting new products. A face to face conversation and collaborative tools will help you to transform each single interaction in a new deal.
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
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