Massimiliano Caranzano is part of the EMEAR Collaboration team and oversees ecosystem partners and Customer Journey Solutions.
Video Advisor is the Eudata solution to set up Video Sessions between customers and Agents: it allows the customer to contact an expert in the Cisco Contact Center through Audio and Video call.
Video Advisor solution supports Link and Document Asynchronous Sharing, or double sidereal time Desktop Sharing and it is also available the Co-Browsing capability.
Eudata WebRTC Adaptive Engine
Eudata fully supports WebRTC, past the youth problems of the Protocol providing an adaptive layer to address communications that comes from a large set of Browsers and Devices
Video Advisor: supported browsers
Video Advisor: supported Mobile Devices
Video Advisor Session Flow
Video Advisor is used as an Internet VOIP video phone from the internet, based on WebRTC technology. Video Advisor will receive the session request, looks for a line to use to register to sip server (or sip trunk to use) and make a call to a sip line number. Video Advisor is fully integrated with Cisco CVP and Cisco CUCM for routing calls to the desired expert. Are available both WebRTC2WebRTC and WebRTC2SIP calls. A recording solution is available to record Audio and Video streaming and to save associated with the session into the reporting layer.