Utilities

A consistent taylor made multichannel customer care for insurance digital transformation

Utilities are needed to provide a great experience managing high volume of interactions. This is a challenge that is not effectual with traditional contact centres, that struggle in detecting the real content of conversations. Use Eudata WCS to increase the level of satisfaction, serve multiple customers per time using Chabot or multiple chat by the same agent.
Engage prospects and convert them into contracts using our proactive engine. Sign the contract using the recorder to create legally valid transactions.

Usage Examples

Web and Mobile Customer Service
With a single agent desktop, manage multiple real time and asynchronous interaction, gaining efficiency and quality

Proactive customer engagement
See online customers, target the most relevant or the one that is experiencing some problems and engage him to make a closed deal

Outbound messaging
Propose to your customers a new service, product or make an offer using an outbound broadcast campaign.
Once the customer receives the message, an agent will be available to deep dive the topic in real time and follow up to close the sale process

From a Chatbot to a real agent
Reduce the effort on customer service, using Chatbot, but don’t leave your customer alone if the Chatbot doesn’t complete the transaction, transfer the session to a live agent with a smooth transition

IOT Assisted Service
build loyalty with your customers,by creating custom services extending their actual contracts

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Customer Case

Our Customer

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