Unyco Release – Empowerment Supervisor Profile

What's new?

New features

Enhancement

Fix

The new Unyco periodical Release

New features

Administration panel:

it’s now possible to define the services that can be managed by a supervisor profile, allowing the allocation of dedicated accesses to individual contact centre suppliers

Reporting:

reporting segregated by Contact Center service provider

Keyboards on customer interface:

Features implemented:

    • Date: calendar for inserting dates
    • Time: widget for inserting hours and minutes
    • Datetime: calendar for inserting dates and times
    • Geolocation: share the position to locate the desired destination (also available on Facebook and Telegram)
    • Password: encrypted field

It’s also possible to define custom keyboards that will be implemented on GUI side

Enhancement

  • CustomerGui: improvements during the resumption of previously active sessions
  • Technical review of automated versioning and build components

Fix

  • InteractionServer: Fixed bug related to the aggregation of emails sent to a bot
  • SessionHandler: Fixed bug related to closing an asynchronous session
  • SessionHandler: Fixed bug related to deleting ChatRoom in a multi-node environment
  • SessionHandler: Fixed bug related to the transfer of a WCS session using the email channel
  • SessionHandler: Fixed bug related to limit of sessions per agent during routing phase
  • AgentGUI: Fixed bug related to the display of the multimedia node upon receiving the history after a transfer
  • WCSAdmin: fixed the bug related to the change of the webcallback fields by the supervisor
  • WCSAdmin: fixed the bug related to loading All contacts
  • Android Mobile: fixed the bug related to WebRTC calls via the WebRTCGateway
  • SessionHandler: problem management improvement following database queries

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