Retail

Boost your online customer care with the most complete multichannel customer engagement suite

One of the crucial concerns of retailers is to overcome online sellers who leverage a lighter infrastructure to propose faster and cheaper service. In Eudata we think that it is possible to define a light and efficient digital strategy also for retailers, which can offer an integrated process from the store to the web or to the mobile.
Eudata, in a single platform, can merge the physical shop and the online world, mixing the best of both to provide the customers an outstanding experience and a great service.
Engage prospects and convert them into contracts using our proactive engine. Sign the contract using the recorder to create legally valid transactions.

Usage Examples

Web and Mobile Customer Service
with a single agent desktop, manage multiple real time and asynchronous interaction, gaining efficiency and quality.

Remote Shopper
find the nearest shop, fix an appointment or see the status of the shop employees, simply start a chat or a video session with him, share information about products, availability and book your pick up in the shop.

Proactive customer engagement
see online customers, target the most relevant or the one that is experiencing some problems and engage him to make a closed deal.

Kiosks inside galleries
create a virtual shop inside the gallery of a mall. Engage customers using gamification and start conversation with experts to drive a sell.

Outbound messaging
propose to your customers a new service, product or make an offer using an outbound broadcast campaign. Once the customer receives the message, an agent will be available to deep dive the topic in real time and follow up to close the sale process.

From a CHATBOT to a real agent
reduce the effort on customer service, using CHATBOT, but don’t leave your customer alone if the CHATBOT doesn’t complete the transaction, transfer the session to a live agent with a smooth transition.

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Expert advisor

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Persistent Chat

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Kiosk

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Email and SMS

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