The audio/video recording module is an integral part of the Eudata WCS solution that permits to record Audio/Video session active on the Eudata platform, whether they are originated from mobile devices, web or kiosk. The recording may reside totally in the Eudata platform or may be transferred to an external recorder (via SIP protocol).
The recording module is a fundamental component for every situation where it is needed to trace back to the conversations to verify it content. Below some examples where this option is fundamental:
The recording may occur in two modalities:
The Eudata Recording module allows also the integration with existing recording systems already deployed and applied by the final customer.
All the recordings are easily accessible through the administration panel common to all the WCS solutions, that displays all the customer information available to the supervisor, that from the single session can start playing the recording.
The module also permits users to verify with efficiency, security and extreme precision the absolute accuracy of the information shared between the two participants, for instance during the contract conclusion.
Let’s consider for instance the banking context: the video recording module is a valuable resource granting both the informative operations (for example the visualization of an account, or checking the movements) and mostly the dispositive operations as credit transfers and capital movements.
Hence, as regards dispositive operations through videochat between a customer and a remote agent, the recording allows to protect concretely both parts and provides a real, visible and tangible evidence of what happened.
The legal status of this contract stipulated online may be proved in any moment and without no doubt through the Video Recording process, and it constitutes a support instrument in terms of policy, contestations, data retention and
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
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