Share content and applications in a simple and interactive way
Share content and applications in a simple and interactive way thanks to the new Real Time solutions Eudata WCS
Collaborate in real time with your customers, and share with just one click contents, business proposals and product sheets. Do not limit yourself to web sharing (Cobrowsing), but make viewable online all the business tools to your employees’ disposal in order to maximize the effectiveness of customer interaction processes. At the same time, any content, upon approval, can also be shared with the customer. Sharing is available on fixed devices (Windows or Apple) and mobile (Apple and Android).
Do you want to make an successful online counseling? Have you got difficulty in understanding your customers’ support requests and the necessity to contextualize them better? Do you want to increase the effectiveness and responsiveness of your team? For all this, you can use the Eudata Real Time Sharing feature and work successfully together with your customers.
Eudata WCS supports sharing in both directions, both the agent and the customer have the opportunity to:
share the screen, a part of the screen or specific applications to maximize the effectiveness of the communication
have a current view of all the information related to the session, in order to contextualize the customer
support and be supported on web browsing, on the compilation of a format, on the completion of a particular field of a bank transfer
The solution consists of three screen sharing modalities:
Screen sharing: sharing the entire screen Application sharing: sharing the single application Area sharing: sharing a single portion of the screen (drag selection)
The functionality of Eudata Real Time Sharing version 4.6 fully supports WCS WebRTC technology. This extension allows users to apply the real-time sharing in all types of browsers: Firefox and Chrome as well; Screen / App Sharing are now also available for Explorer and Safari.
Once established a WCS session (Video/Chat), it is essential to share content with the other party. It’s been shown that this increases customer satisfaction, reduces call duration and increases significantly the rate of “call resolution” performance. Thanks to Real Time Sharing the agent will own a vision aligned with the customer, the possibility to understand immediately and effectively the requests and the ability to assist the user with extreme precision, leading him to a solution. At the same time by reducing the possible misinterpretation of his claims and the effectiveness of the result, the customer will increase the degree of satisfaction in the services offered.
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.