Overview

Eudata is a customer engagement Hub that helps the large enterprises to create value added services for their customer base.

From self to assisted services and outbound campaign, Eudata WCS is the best accompany to cover all the moments of interaction between digital customers and organizations

Eudata Omnichannel approach:

  • A single service available on all possible digital channels
  • All relevant information about the customer journey is stored in a single point
  • AI helps to automate process based tasks
  • Analytics are available for supervisor, with 360 customer view
  • It is possible to use real time analytics for agents directly on their desktop
  • Integration with enterprise context via APIs and SDKs

Features

Real Time or Persistent Multi chat

Live or persistent interaction between company representative (agents, experts or account managers) and customers

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Voice and Video chat

Humanize your customer’s experience using voice or video on the web or on mobile. Use Video recording to provide order transactions

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Collaboration on Eudata virtual desk

Use our virtual desk capabilities to share link, desktop or single application, or to send and receive documents during customer’s conversations

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Web Call back

Manage out of hours or large workload by utilizing our call back capability. Use IOT also to manage appointments

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Analytics and Session Details with 360-degree Customer view

Web based reporting layer, with customizable KPIs dashboard (historical or real time). Session detail with 360-degree customer view

Proactive Engagement

Analyse your customers’ behaviour and interact with them only when needed

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Conversational Engine

Provide a self-service for your customers with our artificial intelligence, coupled with semantic engine to deliver a natural language conversation with a Chabot. In case of any need the Chabot can transfer to a real agent with a smooth transition

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Mobile Ready

Eudata provides mobile native SDKs with which our capabilities can be added to existing mobile APPs. A large set of capabilities are available also on mobile browsers

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Security

The highest level of security in the market, based on large enterprise requirements

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Open APIs

Each module is equipped with an open API that enables partners and customers to create the necessary integration and customization

Business Edition (WCS)

Eudata business edition is designed for large enterprises that prefer to control “end to end” infrastructure, using an “On Premise” solution installed inside their network.
The Business edition is associated with a traditional “one shot license model” and a recurring annual maintenance.

IaaS

Flexible model based on recurring all-inclusive annual fee. Eudata can provide both the software platform and the dedicated cloud infrastructure.
Eudata IaaS shall be hosted in EU data centre, with the security of the data stay in the EU.

SaaS (Unyco)

Service-based solution, available on a shared cloud environment and licensed on a recurrent fee based on the number of agents logged in.
Eudata SaaS is hosted in EU data centre, with the security of the data stay in the EU.

IaaS

Features

Full

APIs

Full

Time To Market

Fast

ROI

year by year

BE (WCS)

Features

Full

APIs

Full

Time To Market

Medium

ROI

2 years

SaaS

Features

Partial

APIs

Partial

Time To Market

Immediate

ROI

year by year

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