Engage your customers using a multichannel and cross device outbound platform.
Design your engagement process and use Eudata WCS to deliver the message on the right channel. Manage the customer’s feedback, convert an opportunity to a deal
What is the right way to engage your customers? Design your process, based on your customer’s behaviour, expectation and cluster, then define how to activate it using the best contact point to fulfil your client’s expectation. Enjoy:
Proactive Campaign inside the web portal: Create a proactive campaign inside your web portal to drive live conversations between prospect, customers and company representative
Broadcast Mobile messaging: Using your mobile APP, broadcast contents to your customers leveraging the value of push notification. Once red the message, the customer can directly be in touch with his account manager or with customer service to deep dive the proposal
Email or SMS: Reach your customers wherever they are using outbound mail or SMS. Associate a follow up process to the mail in order to receive live assistance by a click
Direct touch with your personal assistant: It will be possible for your company representative to monitor online customers and engage them with a message. consequently, a live session will start if the customer is interested.Empower all the communication process with a real time conversation and collaboration [inserire link ai contenuti specifici qui] capabilities of the platform
Outbound marketing campaign
Web portal engagement process
Upsell to existing customers with a direct approach
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.