Outbound Engagement

Engage your customers using a multichannel and cross device outbound platform.

Design your engagement process and use Eudata WCS to deliver the message on the right channel. Manage the customer’s feedback, convert an opportunity to a deal

What is the right way to engage your customers? Design your process, based on your customer’s behaviour, expectation and cluster, then define how to activate it using the best contact point to fulfil your client’s expectation. Enjoy:

Proactive Campaign inside the web portal: Create a proactive campaign inside your web portal to drive live conversations between prospect, customers and company representative

Broadcast Mobile messaging: Using your mobile APP, broadcast contents to your customers leveraging the value of push notification. Once red the message, the customer can directly be in touch with his account manager or with customer service to deep dive the proposal

Email or SMS: Reach your customers wherever they are using outbound mail or SMS. Associate a follow up process to the mail in order to receive live assistance by a click

Direct touch with your personal assistant: It will be possible for your company representative to monitor online customers and engage them with a message. consequently, a live session will start if the customer is interested.Empower all the communication process with a real time conversation and collaboration [inserire link ai contenuti specifici qui] capabilities of the platform

Usage:

  • Outbound marketing campaign
  • Web portal engagement process
  • Upsell to existing customers with a direct approach
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