Visual IVR How to use Bots to create Conversational Web Page Visual IVRs are quickly growing in terms of usage. The reason is simple, they enable web sites or mobile APPs to become conversational based on simplifying user experience and maintenance/evolution. During the webinar you will learn how to use visual IVR in a customer environment, [...]

Select Languages Some suggestions to create the Ideal Bot for your business Emanuela Zanleone Eudata Project Manager Today I was a testimonial for @Eudata at the Laboratories organized by #CMMC. The discussion with sector stakeholders with different experiences is always interesting and constructive. Here is an excerpt from my speech. I'm waiting for comments and [...]

Convy AI - il ChatBOT per le PMI è disponibile su AWS Marketplace e Innovate Now Il ChatBOT di Eudata è il più efficiente e intuitivo sul mercato per assistere i clienti della tua azienda. Grazie a Convy AI costruisci un servizio di assistenza h24, 7  su 7. La piattaforma conversazionale Convy AI di Eudata [...]

Select Languages 5 steps to choose the right partner for building your chatBot and have a 6-month payback Sandro Parisi Eudata Ceo The world of conversational AI is certainly growing, and the traditional problem of any client is to compare different solutions offered in the market. Here there are the 5 key points to orientate [...]

Sandro Parisi, Eudata CEO, and Enrico Mercadante, Italy Co-Innovation Center Lead Cisco, speak about the strength between Cisco collaboration platform and Eudata Artificial Intelligence Convy AI

2019 Cisco EMEAR CCE Technical Partner Summit: Eudata will be Platinum Sponsor of the event. From 12th to 15th March at Cisco Amsterdam Office will take place 2019 EMEAR CCE Technical Partner Summit: The biggest European event with the latest technological innovations and market trends in the Cisco Contact Center world   This event will be attended by contact centres Solution [...]

How Eudata Video Advisor can replace REM  use Eudata Video Advisor to replace REM on Cisco Contact Center 20 February 2019 at 2.00 P.M. (Rome Time) Agenda Eudata Intro Technical Solution Architecture Main Features Video Demo License model, Partner Model Q&A Total Duration: 40 Mins Subscribe the Webinar Note: Webinar subscription will be formally accepted by [...]

WCS Release - January 2019 What's new? New features Enhancement Fix The new WCS periodical Release New features WCSAdmin: Profiling services list for call forwarding For each WCS service (skill group) it is now possible to define a list of associated services, made available to agents as possible transfer targets WCS integration with Cisco Webex [...]

Convy Release - January 2019 What's new? New features Enhancement Fix The new Convy periodical Release Convy Release is a periodical update of the AI Artificial Intelligence Platform focus on the implementation and enrichment of Eudata ChatBOT with new features that improve performance and usability. Follow the new release improves solution stability enabling at the [...]

Choose your language Eudata is your ideal partner to create or migrate your customer service on Amazon Connect Do you want to create a contact centre that is dynamic, scalable and helps you reduce costs, in just a few clicks? Eudata, AWS provider and service partner, supports companies in creating innovative contact centres based on [...]