2019 Cisco EMEAR CCE Technical Partner Summit: Eudata will be Platinum Sponsor of the event. From 12th to 15th March at Cisco Amsterdam Office will take place 2019 EMEAR CCE Technical Partner Summit: The biggest European event with the latest technological innovations and market trends in the Cisco Contact Center world   This event will be attended by contact centres Solution [...]

How Eudata Video Advisor can replace REM  use Eudata Video Advisor to replace REM on Cisco Contact Center 20 February 2019 at 2.00 P.M. (Rome Time) Agenda Eudata Intro Technical Solution Architecture Main Features Video Demo License model, Partner Model Q&A Total Duration: 40 Mins Subscribe the Webinar Note: Webinar subscription will be formally accepted by [...]

WCS Release - January 2019 What's new? New features Enhancement Fix The new WCS periodical Release New features WCSAdmin: Profiling services list for call forwarding For each WCS service (skill group) it is now possible to define a list of associated services, made available to agents as possible transfer targets WCS integration with Cisco Webex [...]

Convy Release - January 2019 What's new? New features Enhancement Fix The new Convy periodical Release Convy Release is a periodical update of the AI Artificial Intelligence Platform focus on the implementation and enrichment of Eudata ChatBOT with new features that improve performance and usability. Follow the new release improves solution stability enabling at the [...]

Choose your language Eudata is your ideal partner to create or migrate your customer service on Amazon Connect Do you want to create a contact centre that is dynamic, scalable and helps you reduce costs, in just a few clicks? Eudata, AWS provider and service partner, supports companies in creating innovative contact centres based on [...]

Convy Release - ALE Rainbow Integration What's new? New features Enhancement Fix The new Convy periodical Release Convy Release is a periodical update of the AI Artificial Intelligence Platform focus on the implementation and enrichment of Eudata ChatBOT with new features that improve performance and usability. Follow the new release improves solution stability enabling at [...]

Automate your support services with integration between the chatBOT of Eudata and vtenext The Eudata Convy AI ChatBOT integrates with vtenext, the open source CRM with BPM engine, and makes service support processes even faster and more effective. When a user opens an alert, the first level of support related to the service request can [...]

Unyco Release - Empowerment Supervisor Profile What's new? New features Enhancement Fix The new Unyco periodical Release New features Administration panel: it’s now possible to define the services that can be managed by a supervisor profile, allowing the allocation of dedicated accesses to individual contact centre suppliers Reporting: reporting segregated by Contact Center service provider [...]

Eudata ChatBOT "Convy AI" Reduces costs, improves Customer Experience and supports Business growth Eudata ChatBOT is always more efficient and performing and with ever-increasing numbers!   At the end of 2018 Eudata guarantees: more management! 240,000 sessions per month more automation! 83% managed independently more satisfaction! + 40% Customer Satisfaction   We are proud to announce that Eudata is included by Gartner in the "Market Guide [...]

Convy Release - Keyboards and Amazon Lex What's new? New features Enhancement Fix The new Convy periodical Release Convy Release is a periodical update of the AI Artificial Intelligence Platform focus on the implementation and enrichment of Eudata ChatBOT with new features that improve performance and usability. Follow the new release improves solution stability enabling [...]