When a real time conversation is not possible, for the lack of time or because the context is not ideal, text messaging is the best way to serve the customer and to realize a profitable conversation
Real Time chat: It’s the easiest way to realize a text based conversation with a customer, on a web site (private or public area) and on a mobile device (mobile browser or in APP). Use Eudata WCS to design a service and make it available on all the touchpoints your customer may use
Email and sms: Send email and SMS to your customers (point to point or broadcast to specific clusters) and manage the following conversation with an agent or an expert. Create a sms/email based customer service, along with all the other Eudata channels
Persistent chat: Follow your customers on different devices, maintain the history of the conversation available and provide the simplest possible user experience to your clients.
Customer details at a glance: All the customer’s information are available at a glance: his geolocation, the information about his activities on the web portal, the history of the conversation and a view on his profile.
Integration with the chatbot: Receive contact from the conversational engine with the list of activities done by the customer in the ChatBOT, as well as receiving the session from a colleague
Integration with company tools: It is possible, using our SDKs, to include the expert desktop inside the branch or shop’s desktop, to display all the tools on the same page
Configure the customer’s UI based on the process you need to set up: Not only on graphic, but authentication, backend and CRM enquiries, …
Reporting: Drill down to a single conversation to find every single detail about each interaction
Design your service once and deliver it to Web, Mobile Web and mobile APP
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
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