IOT represents a great opportunity for large enterprises to create value added services to increase customer satisfaction and loyalty. The key is to use the information driven by the devices not only to monitor, but also to have an appropriate reaction to risky situations in which customers may need help.
Rich contents: The session is enriched with a set of technical and qualitative information:
Process: It is possible to associate a process to the session, in order to manage it in the best way. The process will be in two steps, first to define when it is necessary to engage a live agent or a back end process, then to define the action if an agent is engaged.
Reporting: Each session will be reported inside the administration layer as well as the others
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
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