IOT Assisted Service

Use IOT devices to generate assisted and value added services to your customers

IOT represents a great opportunity for large enterprises to create value added services to increase customer satisfaction and loyalty

IOT represents a great opportunity for large enterprises to create value added services to increase customer satisfaction and loyalty. The key is to use the information driven by the devices not only to monitor, but also to have an appropriate reaction to risky situations in which customers may need help.

Rich contents: The session is enriched with a set of technical and qualitative information:

  • Technical details: Device IP, domain, device information, attached data, …
  • Qualitative details: Customer details, preferred action, …

Process: It is possible to associate a process to the session, in order to manage it in the best way. The process will be in two steps, first to define when it is necessary to engage a live agent or a back end process, then to define the action if an agent is engaged.
Reporting: Each session will be reported inside the administration layer as well as the others

Usage:

  • Insurance: Home insurance, car insurance, elderly and disabled monitoring
  • Utilities: Counters monitoring
  • Automotive industry: Remote control of cars
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