Large hospitality groups can take great value from digital transformation. Applying new engagement models to a consolidated market will transform a follower into a leader in short time.
Stay with your customer in the critical moment of his journey, when he needs to compare offers and when he wants to check availability of a product or make the order. Intercept the problem while it happens, to support in real time reducing the risk of a missed sell.
Web and Mobile Customer Service
with a single agent desktop, manage multiple real time and asynchronous interactions, gaining efficiency and quality.
Proactive customer engagement
see online customers, target the most relevant or the one that is experiencing some problems and engage him to make a closed deal.
propose to your customers a new service, product or make an offer using an outbound broadcast campaign. Once the customer receives the message, an agent will be available to deep dive the topic in real time and follow up to close the sale process.
From a CHATBOT to a real agent
reduce the effort on customer service, using CHATBOT, but don’t leave your customer alone if the CHATBOT doesn’t complete the transaction and transfer the session to a live agent by a smooth transition.