Honorable Mention by Gartner in the 2016 Magic Quadrant for the CRM Customer Engagement Center
“We believe this is a great opportunity to remark our fast growing process. Being mentioned in this study we have achieved one of our main goals, since every single day improvement is our incentive. In addition, we would like to thank to all of our dear customers and partners who helped us to accomplish these achievements.“
Sandro Parisi - Eudata CEO
Our mission is to improve the quality of interactions between customers and enterprises, providing the most complete platform to deliver seamless conversations, regardless of the device used by the customer. This solution will resolve considerable challenges of enterprises, that are not actually able to face digital customers professionally using the solutions currently available in the market. Eudata helps enterprises to “Act As One” with the digital customers, providing a full featured Digital Customer Engagement Hub that enables them to provide innovative services and to collect valuable information about customer’s behaviour
About the Magic Quadrant
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Eudata works in partnership with the largest worldwide solution integrators and telco companies. Moreover, it acts as a product vendor selling its own solution portfolio. The experiences obtained from projects carried out at international level, brought Eudata to open up to foreign markets generating a continuous and constant growth. In a few years’ time Eudata has won the competition in the IT sector, reaching to the level of excellency estimated by both customers and partners, winning several awards and being recognized as one of the most innovative companies in the Customer Experience landscape.
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.