It’s now possible to create a real-time chat service embedding the chat in a popover. Chat is now loaded within the original page and if the customer changes page it’s automatically restored.
Description: WCS now supports enriched conversation objects such as menus, carousel, links, multimedia objects in the real time chat to be used with Convy.
WCS now supports inbound post-treatment thanks to the integration with the Social CRM Guard Social. Posts from Facebook, Twitter and Instagram are supported. After a post-routing agent can handle a post, reply to it within the agent desktop and publish it.
Recorder now records desktop sharing stream.
WCS aggregates all the sessions started from the same customer. Multichannel historical sessions with their detail are available on the agent desktop through a new agent desktop gadget or through administrative reporting.
Agent can now generate an outbound interaction through interaction server. This feature enables agents and experts replying to previous interactions as well as creating new campaigns .
Added a new reporting page containing Interactions details such as thread status, info and messages.
Description: webhook asynchronous support for Interaction Server enhancing server to server integration.
Presence server optimized to reach up an higher number of concurrent agent sessions.
Virtual Agent has been optimized to handle an high volume load (see SRND for details).
WCS has been optimized in order to raise up the number of concurrent sessions handled.
It’s now possible to retrieve the entire navigation history of each dialog with all the echanged text (Human2Bot and Bot2Human).
Convy now supports Oauth2 authentication to let customer authenticate through the bot (Facebook only supported).
It’s now possible to export and import flows. This feature can be used in case of backups or in case of flows propagation to different companies.
Multimedia Node added to configure outbound multimedia object such as links, video, images and complex objects (the combination of the above).
It’s now possible to configure carousel menu to add images to buttons.
Complete review of the Admin UI and UX.
Convy adds new reporting tools to analyze the chatbot quality and to help administrators and supervisor to mantain it. Semantic analytics, confidence analytics, flow navigation detail and dialogs detail containing all the details of a single dialog.
Default configurations per company added. Once configured new flows inherits standard configurations from this.
Semantic connector to Microsoft LUIS.
Semantic connector to Google Api.Ai (Dialogflow) .
Convy has been optimized in order to raise up the number of concurrent dialogs handled.
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