Eudata WCS & Convy new Release 4.8

What's new?

WCS

  • GDPR
  • New customer interface
  • Core review for performance improvement:
  • Recorder

Convy

  • New flow test interface
  • New customer interface
  • VoiceBOT
  • Input processor
  • Google cloud speech API integration
  • Document management
  • GDPR
  • Authentication plugin for access to API

Why NEW RELEASES are so important?

New version 4.8 of WCS and Convy are the result of months of fix, improvement and project experience joined in a single package. Follow the new release improves solution stability enabling at the same time new features and integrations
Eudata recommend partners and customers to schedule a migration of the infrastructure in 6 months after new released are released, in order to be updated and to reduce the cost of each migration project

WCS Feature List Details

GDPR

 

The new EU legislation on privacy, the General Data Protection Regulation (GDPR), with which the European Commission intends to strengthen and harmonize the protection of personal data of European Union citizens, will be fully effective on 25 May 2018 for all residents in the European Union: Eudata has adapted its Convy.AI and WCS platforms in order to comply with the legislation.
The GDPR imposes new rules on companies, government agencies and non-profit and other organizations that offer products and services to people residing in the European Union (EU), or collecting and analyzing data related to EU citizens. The GDPR will have validity everywhere.
For this reason, starting from version 4.8 of our Convy.AI and WCS, using the customer search form in the administration panel it will be possible to search and select a single client profile and then remove the sensitive data if the customer asked for it.

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New customer interface

 

Complete review of the end user interface, from a graphic and technological point of view (using Vue.js framework)

Core review for performance improvement

 

Revisitation of core applications with a view to improving product performance and scalability

Recorder

 

The possibility of recording only the audio track has been introduced to meet the legal requirements for the privacy protection of companies and their customers. Finally, the recording feature was also implemented for the screen sharing session between agent / client

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Convy Feature List Details

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New flow test interface

 

A review of the test interface, aimed at speeding up and further simplifying the development of chatbot flows and showing real-time information about the node running, indicating the variables and the logs related to the test session in progress

New customer interface

 

Complete review of the end user interface, from a graphic and technological point of view (using Vue.js framework)

VoiceBOT

 

Convy AI is able to manage the voice channel with the same degree of intelligence and with the same decision-making capacity, allowing the creation of conversations in real time, bidirectional and contextualised, with the ambition to solve both simple and complex processes.
The VoiceBOT module exploits Convy’s centralized intelligence and makes it available for the Voice channel as well as Chat, Social, Mail and SMS

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Input processor

 

New features to extend the ability of interaction between a user and the Convy, giving the possibility to communicate in an advanced way, through the processing of multimedia sources given as input to the conversational engine.

For example it’s possibile to analyze pictures, video, vocal file, documents and Facebook videonotes

Google cloud speech API integration

 

New features to extend the ability of interaction between a user and the Convy, giving the possibility to communicate in an advanced way, through the processing of multimedia sources given as input to the conversational engine

Document management

 

Possibility to receive from the users files / documents that can be used within the flows, for example as email attachments / uploads on the repository

GDPR

 

The new EU legislation on privacy, the General Data Protection Regulation (GDPR), with which the European Commission intends to strengthen and harmonize the protection of personal data of European Union citizens, will be fully effective on 25 May 2018 for all residents in the European Union: Eudata has adapted its Convy.AI and WCS platforms in order to comply with the legislation.
The GDPR imposes new rules on companies, government agencies and non-profit and other organizations that offer products and services to people residing in the European Union (EU), or collecting and analyzing data related to EU citizens. The GDPR will have validity everywhere.
For this reason, starting from version 4.8 of our Convy.AI and WCS, using the customer search form in the administration panel it will be possible to search and select a single client profile and then remove the sensitive data if the customer asked for it.

More

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