Convy AI manages the voice channel with the same degree of intelligence and with the same decision-making capacity used for textual channels, allowing the creation of conversations in real time, bidirectional and contextualised, with the ambition to solve both simple and complex processes.
The VoiceBOT module exploits Convy’s centralized intelligence and makes it available for the Voice channel as well as Chat, Social, Mail and SMS.
Thanks to the integration of Convy AI with existing IVR or telephony systems it’s possible to:
Why Convy.AI is the right choice:
The centralized decision-making intelligence of Convy.AI allows the creation of generic voice and text services. Convy in full autonomy adapts the conversational experience to the peculiarities of the various frontends.
Convy.AI can interact with different components enriching its information capital and being able to take the right decision
Convy.AI has a semantic engine that understands natural language and interprets its content according to context
Convy.AI is a complete conversational module, which guarantees front ends, backend integrations and administrative, monitoring and analytics modules
Convy supports the following IVR / Telephone Systems:
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