EUDATA CUSTOMER CONTACT 2019

10 ottobre, Stresa

ISCRIVITI ALL'EVENTO*

*i posti di partecipazione all'evento sono limitati e le iscrizioni saranno approvate in modo formale

Customer Contact 2019:

"Get in touch with true Digital Transformation"

Inspirational Speaker

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Brian Manusama

Senior Director Research and Advisory for Customer Experience and Conversational AI

Brian Manusama Bio

Brian Manusama is a Senior Director in Gartner Research. His research focuses on Customer Strategies and Technologies, with in-depth thought leading insights in Customer Experience, Customer Self-Service and use of Artificial Intelligence (AI). Mr. Manusama’s latest research projects involve AI Conversational Platforms like Chatbots and Virtual Customer Assistants. Mr. Manusama is also the conference chair of the Gartner Customer Experience and Technologies Summit in London. Mr. Manusama brings more than 25 years of international Business and IT experience, with 20 years in Customer Relationship Management and Customer Experience, Worldwide with a focus on the European market. Before joining Gartner, Mr. Manusama was an international serial entrepreneur. With extensive experience in both Customer Experience and CRM, he consulted and coached CEOs/CIOs transforming their companies to a digital customer-oriented business. He did this both from a strategic perspective and from an operational management perspective. Before his entrepreneurship, Mr. Manusama held several management positions with System Integrators, Consulting firms and in Retail Banking. Mr. Manusama has the ability to quickly familiarize himself with organizations and present a thorough analysis of the current situation. With a realistic and pragmatic approach, he is able to help organizations to proceed with the next steps in order to achieve the set of objectives. Using his knowledge, his respect for people and his enthusiasm, he makes it possible to solve complex situations. Mr. Manusama's clients and colleagues see his experience as a nice balance between great knowledge of business organizations and essential understanding of the supporting innovative ICT resources.

Client Speakers

I.Bosisio

Ivano Bosisio

Head of Operations and Customer Excellence

Gian Paolo Brandolini

Head of Solution & Delivery

assunta-S

Assunta Salituro

Head of Consumer & Small Business Processes

Our speakers

Sandro Parisi

Sandro Parisi

CEO & Founder

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carlo

Carlo Crespi

Head of Product Development

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ema

Emanuela Zanleone

Project Manager

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Platinum Partner

Alessio Campoccia

Head of Partners and Alliances Italy

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Alessandro Monico

Vice President - Italy Sales Corporate Division

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Gold Partner

Enrico_Celotto

Enrico Celotto

Direttore Marketing Global

Stefano Cavedoni

Stefano Cavedoni

Business Development Manager

Marco Pasculli

Marco Pasculli

Managing Director

Media Partner

Agenda

Orario Descrizione Speakers
08.30 – 09.20 Registrazione, consegna Badge e caffè
09.20 – 09.30 Benvenuto e Presentazione dell’evento Emanuela Zanleone – Eudata
09.30 – 10.00 Keynote Sandro Parisi – Eudata
10.00 – 10.45 Inspirational Speech Gartner Brian Manusama – Gartner (English)
10.45 – 11.15 Digital Care: un cambio di mindset per il Business e per l’IT Assunta Salituro, Gianpaolo Brandolini -Fastweb
11.15 – 11.45 Coffee Break
11.45 – 12.05 Dall’interazione all’automazione: come abilitare nuovi
processi grazie all’Intelligenza Artificiale di COGITO
Alessandro Monico – Expert System
12.05 – 12.35 Un passo alla volta nessun luogo è lontano:
sviluppo AGILE per accelerare l’innovazione
Ivano Bosisio – Generali Welion
12.35 – 13.00 Chatbot e use case: key results Emanuela Zanleone – Eudata
13.00 – 14.00 Pranzo
14.00 – 14.15 Il marketing relazionale nell’era della personalizzazione Enrico Celotto e Stefano Cavedoni – Doxee
14.15 – 14.45 Tech Session Carlo Crespi – Eudata
14.45 – 15.00
La trasformazione della comunicazione aziendale in cloud
Marco Pasculli – Nfon
15.00 – 15.30 Unleash innovation with AWS Alessio Campoccia – AWS
16.00 – 18.00 Aperitivo e Networking allo Sky Bar dell’Hotel,
uno dei “Roof top Bar” più suggestivi d’Italia
con una spettacolare vista sul Lago Maggiore

Come raggiungere l’hotel in treno da Milano

Andata

Ritorno

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