Eudata ChatBOT Ecosystem

Social and Conversational Interface

Convy-based services are used through the most spread communication channels on the market

  • Facebook Messenger
  • Telegram
  • Google assistant (Google Home)
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  • Amazon Alexa
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  • Whatsapp
    (soon available)
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  • Apple Business Chat
    (soon available)
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  • Skype
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  • Twitter
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Contact Center

Uses Convy to automate Customer Care processes, involving operators only when necessary and keeping full control on call flow and reporting
When landing on operators, each conversation is always contextualized and inherits existing integrations

  • Cisco UCCE
  • Ellysse
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  • Genesys
  • SFDC service cloud
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Collaboration Platform

Implements conversational solutions that manage internal and external processes

  • Ale Rainbow
webex team
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NLP

Implements systems that can understand natural language

  • Expert System COGITO

PREFERRED SOLUTION

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  • Google Dialog Flow
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  • IBM Watson
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  • Microsoft Luis
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  • Amazon Comprehend (NLP amazon)

Open APIs

Enhances Convy-based processes through public APIs

  • Amazon Recognition
  • Google Speech
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