Eudata has extended the existing Eolo Contact Center with its proprietary Omnichannel Platform, replacing an international player and integrating all internal management tools in a single dashboard, following efficiency and simplicity criteria.
A service which is responsive and simple for customer and efficient for agents and supervisors, thanks to new profiling and engagement logics with a captivating and modern customer interface.
Yearly operational cost saved
Efficiency in the system use
ROI turned positive in less than
“Innovation has been forever in EOLO DNA, not only regarding connectivity services, but most of all the Care services that we offer to our customers.”
Luca Spada - Eolo AD
“Our mission is to help Organizations innovate digital customer care processes making them more efficient, in order to improve customers experience while reducing operational costs.
This is exactly what we did – with our passion and competence – also for Eolo, and the results demonstrate this”
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.