Efficiently obtain new customers, using an online session to complete the onboarding process in less than 10 minutes. It is possible to use human or virtual agent to deliver the process. Save your customer’s time and improve the experience
Identify your customers, give them the chance of signing official documents needless of making them to have an undesired trip to your branch. Recording audio/video, coupled with electronic signature, create valid documents.
Online customer identification: Enables the customer care operator to identify customers online and sign a legally valid contract Session recording: The video session will be recorded and stored in order to be available in the future Digital signature: Once “on board” the customer can sign contracts with other digital or biometric information that the system already knows. First authentication: Using new digital channels, it will be possible to verify users for the first product subscription remotely.
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.