Have access to all the relevant information of customer’s behavior on your digital channels
Beside the traditional KPIs, have access to every single detail of your customer’s activities
Eudata solution out of the box provides a simple and flexible reporting interface that contains all the relevant information to monitor your service, check your customer’s behavior and have access to each single interaction to see qualitative and quantitative information.
KPI: Check your service performance using standard KPIs or create a customed one. The results will be available both in historical or real time data. Easily change the presentation (table or different graphs type) and export the reports in excel format.
Proactive web KPIs: Monitor your proactive engine activity. Check where your customers are, which kind of engagement is more efficient and attractive for your clients.
Session detail: Finalize the single interaction, having access to attached data, conversations, geolocation, duration of the single interaction (divided by the type of channel) and monitoring what every customer receives during a sharing session
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.