Use FB Messenger, Telegram and Skype to interact with your customers
FB Messenger, Telegram and Skype rappresent the preferred interface used by customers to interact with brands. Use Eudata WCS or Convy to compete on this channels
When a real time conversation is not possible, for the lack of time or because the context is not ideal, text messaging is the best way to serve the customer and to realize a profitable conversation.
Use Eudata to address multiple conversational interfaces with a single and centralized channel that manage both assisted and BOT services.
FB Messenger connector allow to set up conversation, starting from your company page on FB Messenger, Telegram or Skype and permit to redirect the dialogue to a BOT or a real agent seamless complicated configurations. All the contacts will be managed by Eudata, rerouted to the right service and reported on the administrative panel.
Skype for business: The same experience it’s available on Skype for Business (aka Lync) as Convy has a connector for S4B infrastructure
Guard.Social connector: Guard.social platform, aptly integrated with a company Facebook page, is able to turn users posts (both public and private) into tickets that can then be managed internally in a structured way by the company Contact Center operators.
Eudata platform integrates with Guard.social so that operators on WCS Agent Desktop can manage Guard.social incoming events/tickets as any other incoming task (chat, email, SMS etc…)
Design your service once and deliver it to Web, Mobile Web, mobile APP or conversational interfaces
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.