Conversational and Social interface

Use FB Messenger, Telegram and Skype to interact with your customers

FB Messenger, Telegram and Skype rappresent the preferred interface used by customers to interact with brands. Use Eudata WCS or Convy to compete on this channels

When a real time conversation is not possible, for the lack of time or because the context is not ideal, text messaging is the best way to serve the customer and to realize a profitable conversation.

Use Eudata to address multiple conversational interfaces with a single and centralized channel that manage both assisted and BOT services.

  • FB Messenger
  • Telegram
  • Skype

 

FB Messenger connector allow to set up conversation, starting from your company page on FB Messenger, Telegram or Skype and permit to redirect the dialogue  to a BOT or a real agent seamless complicated configurations. All the contacts will be managed by Eudata, rerouted to the right service and reported on the administrative panel.

Skype for business: The same experience it’s available on Skype for Business (aka Lync) as Convy has a connector for S4B infrastructure

 

Design your service once and deliver it to Web, Mobile Web, mobile APP or conversational interfaces

Usage:

  • Customer care
  • Sales
  • Marketing
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