Convy AI 

Intelligent Conversational Engine for Brand

Save as much as 75% providing a superior Customer Experience through an AI that behaves like a Human

You can try to talk with Convy AI on Eudata Facebook official page or via the Telegram platform

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Scale up your business using Convy AI, the artificial intelligence that acts like a human helping enterprises to better interact with their clients and agents to be focused on the value added transactions

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Why Convy AI is better

 

It is an orchestrator for all the components involved in the customer journey (Front End, CRM, TT, …) valuing them and taking “conscious” decisions

It is a single service that can be provided as chatBOT or VoiceBOT to manage traditional voice channels

Its SDKs enables fast integration in complex environment

A deep layer of analytics enables to monitor and improve the service

A high level of customization of dialogues is guaranteed

 

The Value

 

Up to 75% of agents workload reduction

Customer satisfaction improvement (+30%)

Multiply sales opportunities

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ChatBOT with Personality

 

IT’S ADULT
It talks natural language, it has a lot of experience and has little effort to maintain

IT’S CONTEXTUAL
It handles conversational context and customer data

IT’S UNPRETENTIOUS
It talks natural language, it has a lot of experience and has little effort to maintain

IT’S MULTILINGUAL
Different UIs and languages supported

IT’S SMART
It accesses back-end systems to retrieve specific information

IT’S BRANDED
The personality is consistent with your brand

Value to your organization

 

Increase customer satisfaction due to fast response, pervasive omnichannel approach and 24/7 availability

Context-aware transition from Self Service to Assisted Service (from chatBOT to real agents)

Ensures a consistent brand voice, giving to your BOT a real personality

Deploy the solution to a number  of contact channels in a single click

Serve thousands of users at the same time without adding humans

A Superior Customer Experience

 

The customer can receive support at any time thanks to a full-time ChatBOT availability

Fast/One contact resolution to increase customer satisfaction

Give customers the chance to choose their channel of choice (text, voice, social)

No more queues waiting an agent response

Bring an agent into a conversation for more difficult situations without missing a beat

Eudata Convy usage

One year of growth

+15X

Monthly sessions in a year

Most used channels

3.1Milions

 Monthly sessions

 

Cloud or On Premise

Avg 71%

Autonomous session

Most active sector

Voice BOT

Voice is still the most used channel to address customer interactions, this is why Convy is able to manage also the Voice Channel to solve customer interactions.

Find out more about our Voice BOT Solution 

Features

 

Stand Alone or integrated into Conversational interfaces: The Eudata ChatBOt can be used as a Stand Alone platform or integrated with existing contact center and CRM technologies thanks to standard connectors and APIs. Click here to check the supported technologies

Teacher BOT: an innovative way to compose a dialogue using a conversational interface that makes possible the dialogue set up also without development skills

Define your BOT nature: Eudata Convy.ai has the capability to define a BOT character in order to associate it with your brand message

Semantic layer: permits to set up open conversations with customers using natural language

Seamless transition from self-service to an agent: if necessary, an agent can be involved in a seamless and contextualized way without changing the interface on the client side

Connectors to Conversational interfaces: Eudata chatbot “Convy AI” thanks to his external connectors perfectly integrates with conversational interfaces

Teacher BOT

 

In addition to the classical configuration BOT mode, the biggest new feature about a conversational engine is the TeacherBOT: a tutorial BOT wizard tool!

The master “Teacher BOT” instructs end user simply and effectively how to create a new BOT; in the “View All” section Convy Story Board it’s then possible to access to all configured BOT

Convy Features Matrix

Find out now the full list of all the Convy A.I. Features

Convy Features Matrix
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Are you interested?

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