A conversational BOT is an effective support for your business growth, thanks to a human like experience that will improve your customer’s satisfaction and makes available your services 7 x 24. Your customer service team or your expert advisors will work on the value added conversations where human touch is the key for a transaction closure or to avoid a churn.
In addition to the classical configuration BOT mode, the biggest new feature about a conversational engine is the TeacherBOT: a tutorial BOT wizard tool!
The master “Teacher BOT” instructs end user simply and effectively how to create a new BOT ; in the “View All” section Convy Story Board it’s then possible to access to all configured BOT
Front End connectors
Back End connectors
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Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
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