Eudata creates smarter interactions with online customers and prospects that drive sales, conversion rates and customer satisfaction by analyzing.
Eudata creates smarter interactions with online customers and prospects that
drive sales, conversion rates and customer satisfaction by analyzing and
shaping customer journeys and enabling the best “in the moment” real-time
communications with your people.
During our Rich Live Demo:
We will illustrate our solution Eudata WCS by Customer side pointing the focus on the Customer Experience enriched by the very useful function
We will illustrate our solution Eudata WCS by Operator side. Omnichannel web based interface that enable customer care operators to manage all digital engage through a single view.
We will illustrate the potential of our solution integrated with a CRM system such as Salesforce
We will illustrate how to reach the right customers data profile with automated rules based on customer personas and journey patterns
We will illustrate the great potential of our conversational engine Convy A.I. that enable you company to create a human like chatbot
We will illustrate WCS and Convy reports and analytics section where you will find all reports dedicated to the omnichannel services of your company
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.