Financial sector is one of the sectors mostly impacted by digital transformation. The two main points for customer’s interactions are contact centre and branches, and both are subject to a substantial digital shift.
Eudata optimizes the banking experience leveraging a large set of integrated digital capabilities to create a unified experience and not a lonely island. In the end, the result is a single user experience that enables having access to self-service, assisted services and remote branch or online advisors. All, using the channel or the device that is ideal in a specific moment.
Web and Mobile Customer Service
with a single agent desktop, manage multiple real time and asynchronous interactions, gaining efficiency and quality.
set up an appointment or see the status of your expert online, and simply start a conversation with him, share information, documents and sign contract.
Remote access to branches
put online your branch employees, give your customers the chance of having access to a physical branch using their Home banking or Mobile banking. Use geolocation to define the right branch to engage or associate each customer with a specific branch. Use customer service as a fall back to manage out of hours or employees unavailability .
Online customer engagement
Account Managers or agents can see online customers, and according to the cluster where the customer fits, they may propose new investment opportunities.
First Customer Authentication
use a simple video session to acquire new customers with a simple and legally valid process. In 20 minutes you will do a process that typically needs 5 man-days to be completed, reducing customer’s frustration and risk of confusion.
Virtual Branch/Consultancy Kiosk
create a virtual branch to replace or integrate physical branches. Modern kiosks can provide a large set of features from simple video calls to scan, sign and payment capabilities. Eudata can provide both standing or seated kiosks, for internal or external environments.
propose to your customers a new service, product or make an offer using an outbound broadcast campaign. Once the customer receives the message, an agent or his personal accountant will be available to deep dive the topic in real time and follow up to close the sale process.
From a Chabot to a real agent
reduce the effort on customer service using CHATBOT, but don’t leave your customer alone if the CHATBOT doesn’t complete the transaction,and transfer the session to a live agent with a smooth transition.