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Success Story

Eudata & ASF: iLario

The first ChatBOT of public transport in Italy
Traveling has never been so simple

ASF Success Case

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The need

Investing in modern digital technologies for the Customer Care service to improve customer satisfaction and implement a multi-channel approach (strategy) replacing phone and email channels with chat and conversational engine (ChatBOT)

The solution

Ilario, the conversation engine (ChatBOT) designed and implemented by Eudata
is the ideal assistant for those who travel and need at any time:

  • to get real-time information about the route,
  • to be always updated about changes and interruptions,
  • to know the nearest re-sale points and public transport fares

The result

90%

of conversations with the customer managed in total autonomy (Full Bot)

5%

Only of requests handled by operators following the introduction of the ChatBOT

-7000 work hours

by 2022 of ASF Customer Care staff will be freed

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