The enhancement of Customer Experience is our core mission in Eudata.
We help Organizations to:
- create value pathways for their customers, making them happy and brand loyal
- maximize the return of customer acquisition investment, ensuring recurrent revenues from customers
In doing so, we are constantly focused on the right balance between attended and A.I. based services, in order to ensure both service speed and quality. Our solutions are designed to be efficient for the departments in charge to deliver, manage and measure services, so that each necessary action is as intuitive and value added as possible.
To get there, we have built a technological solution that maximizes the use of digital communication channels, in order to create experiences that strongly reflect both Customers needs and Brands expectations.
Eudata platform integrates with customers proprietary systems, allowing to aggregate digital channels and ensuring structured and uniform content flows through all of them.
Digital channels aggregation, extensive usage of AI and the capability of designing complex customer journeys are the distinctive features of our Digital Engagement Hub.
Today Eudata is present in Europe, Middle East, Far East and Africa with its solutions, thanks also to a network of international partners. Considering only the Italian Finance vertical, Eudata is helping >35 Mln users to interact with their banks, while also extensively operating on Insurance, Retail, Utilities and Telco verticals.
With our solution quoted and reviewed in more than 20 Gartner publications, Eudata has been nominated Cool Vendor 2014, and is part of Customer Engagement Magic Quadrant with an honorable mention since 2016.