Company Profile

Eudata is a young and innovative company born from a group of entrepreneurs with a clear mission in mind: help Enterprises to foster long-term relationships with their Customers uncovering the treasure trove of value hidden beneath customers’ digital interactions.

This is achieved through the design and implementation of effective, cutting-edge contact management systems capable of enhancing the Customer Experience while reducing Enterprise operational costs.

Eudata combines traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform, both representing the state of the art in the market.

In addition to a delivery team of around 60 people, since 2011 Eudata has its own R&D group that prototypes and markets proprietary solutions called Eudata Suite.

The Eudata Suite (http://www.eudata.com/platform-at-a-glance/) consists of two main platforms:

  • Eudata WCS: a platform that enables digital conversations between Customers and Organizations, granting service availability on fixed and mobile devices as well as on kiosks. It supports sms, email, persistent chat, Facebook, Twitter, Facebook Messenger, Telegram, Skype for business, real time chat, Audio/Video calls, and provides access to collaboration systems (sharing tools), and management tools (administration and configuration, reporting, recording, …). Eudata WCS, available on cloud as well as on premise, has a powerful and versatile SDK layer ensuring the total flexibility of the system.
  • Eudata Convy: it is a conversational system that allows to implement human-like automated conversations, in order to provide services ranging from customer assistance through to sales support and marketing. Eudata Convy enables the configuration of native omnichannel services through a simplified administration interface that allows to create conversation flows with a zero-coding approach.

Thanks also to a network of international partners, Eudata solutions are currently adopted in Europe, Middle East, Far East and Africa. Considering the Italian Finance market only, Eudata helps 25 million customers to interact with their own banks. Eudata solutions are also adopted in other verticals, such as Insurance, Retail, Utilities and Telco.

Eudata is mentioned in more than 20 publications by Gartner, was selected as Cool Vendor 2014, and since 2016 has been positioned in the Magic Quadrant for the Customer Engagement with an honorable mention.

Ethics, passion and respect for diversities are the mandatory principles of our context, acknowledged by our customers as well as our professional and execution skill.

Sandro Parisi

Sandro Parisi

“C.E.O. Eudata and co-founder of the company, Sandro Parisi worked in the definition of the corporate structure leading Eudata to be one of the main Italian companies engaged in the field of multichannel contact center, with a package of solutions and products suitable mainly for Top Customers.”

Bruno Natoli

Graduated in Management Engineering from Politecnico di Milano, in about 21 years of experience in CTI sector his main focus was on proposition of Application Solutions with high impact on Business clients. He has collaborated with Reply Spa as a Partner having the responsibility of Syskoplan Reply’s CEO (The focus of  Reply company is to bring the solutions based on SAP platform to the market) and after Power Reply Srl, he has joined the Eudata team as VP Sales creating value added with the aim of driving Eudata in the national and international growth.

Pietro Albrizio

Pietro Albrizio

“Pietro is Responsible for all the operations of Eudata managing the delivery teams from both tecnichal and profit and loss perspective. With a deep experience in managing complex projects on TOP Customers he is the referral point for all the on going activities inside Eudata.

Mirko Puliafito

Mirko Puliafito

“Mirko is the C.T.O of Eudata. Mirko combines great technical expertise and deep business insight, this is why he is the referral point for all product lines”

Mike Marchesani

“Support Manager in Eudata and co-founder. Several years of experience in working with TOP customer’s Contact Center gave him the capability to manage technical teams with the aim of solving problems as quick as it is possible”

walter losma

Walter Losma

Many years of experience to guide SMEs make Walter a successful entrepreneur well integrated in the social and business environment of the North of Italy. From two years he helds the position of Chairman and CFO for Eudata.

Alfredo Ciano - Partner Relationship Manager

Alfredo Ciano

More than thirty years of experience in Management including Projectize, Planning and Implementation of Complex information Systems matured in banking market, Logistic and Public Administration.

Our Values

Eudata has proposed “ACT AS ONE” model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.

©2015 Eudata | Via M.Gioia 55/C - 20124 Milano | P.IVA 12421000154
| TEL. +39 0245495098