Scale up your digital customer interactions through humans and BOTs

Company Profile

Eudata is a young and innovative company born from a group of entrepreneurs with a clear mission in mind: help Enterprises to foster long-term relationships with their Customers uncovering the treasure trove of value hidden beneath customers’ digital interactions.
This is achieved through the design and implementation of effective, cutting-edge contact management systems capable of enhancing the Customer Experience while reducing Enterprise operational costs.
Eudata combines traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform, both representing the state of the art in the market.
In addition to a delivery team of around 60 people, since 2011 Eudata has its own R&D group that prototypes and markets proprietary solutions called Eudata Suite.

Thanks also to a network of international partners, Eudata solutions are currently adopted in Europe, Middle East, Far East and Africa. Considering the Italian Finance market only, Eudata helps 25 million customers to interact with their own banks. Eudata solutions are also adopted in other verticals, such as Insurance, Retail, Utilities and Telco.

Eudata is mentioned in more than 20 publications by Gartner, was selected as Cool Vendor 2014, and since 2016 has been positioned in the Magic Quadrant for the Customer Engagement with an honourable mention.

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Our Team

Sandro Parisi

C.E.O. Eudata and co-founder of the company, Sandro Parisi worked in the definition of the corporate structure leading Eudata to be one of the main Italian companies engaged in the field of the multichannel contact centre, with a package of solutions and products suitable mainly for Top Customers.”

Bruno Natoli

Graduated in Management Engineering from Politecnico di Milano, he has collaborated with Reply Spa as a Partner having the responsibility of Syskoplan Reply’s CEO and after Power Reply Srl, he has joined the Eudata team as VP Sales creating value added with the aim of driving Eudata in the national and international growth.

Pietro Albrizio

Pietro is Responsible for all the operations (COO)   of Eudata managing the delivery teams from both technical  and  profit  and  loss  perspective.   With a deep experience  in  managing  complex  projects  on  TOP  Customers, he is the referral point for all the activities inside Eudata.

Walter Losma

Many years of experience to guide SMEs make Walter a successful entrepreneur well integrated into the social and business environment of the North of Italy. From two years he holds the position of Chairman and CFO for Eudata

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Alfredo Ciano

More than thirty years of experience in Management and Analytics including Projectize,
Planning and Implementation of Complex information Systems matured in Finance and Banking market, Logistic and Public Administration

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The Eudata Suite

WCS

A platform that enables digital conversations between Customers and Organizations, granting service availability on fixed and mobile devices as well as on kiosks. It supports SMS, email, persistent chat, Facebook, Twitter, Facebook Messenger, Telegram, Skype for business, real-time chat, Audio/Video calls, and provides access to collaboration systems (sharing tools), and management tools (administration and configuration, reporting, recording, …). Eudata WCS, available on cloud as well as on-premise, has a powerful and versatile SDK layer ensuring the total flexibility of the system.

Convy AI

It is a conversational system that allows implementing human-like automated conversations, in order to provide services ranging from customer assistance through to sales support and marketing. ConvyAI enables the configuration of native omnichannel services through a simplified administration interface that allows creating conversation flows with a zero-coding approach.

ChatBOT – Convy AI

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CRM – Contact Center

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Digital Engagement

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Our Value

Eudata has proposed “ACT AS ONE” model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover, any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
Ethics, passion and respect for diversities are the mandatory principles of our context, acknowledged by our customers as well as our professional and execution skill.

©2015 Eudata | Via M.Gioia 55/C - 20124 Milano | P.IVA 12421000154
| TEL. +39 0245495098