Eudata is a young and innovative company born from a group of entrepreneurs with a clear mission in mind: help Enterprises to foster long-term relationships with their Customers uncovering the treasure trove of value hidden beneath customers’ digital interactions.
This is achieved through the design and implementation of effective, cutting-edge contact management systems capable of enhancing the Customer Experience while reducing Enterprise operational costs.
Eudata combines traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform, both representing the state of the art in the market.
In addition to a delivery team of around 60 people, since 2011 Eudata has its own R&D group that prototypes and markets proprietary solutions called Eudata Suite.
The Eudata Suite (http://www.eudata.com/platform-at-a-glance/) consists of two main platforms:
- Eudata WCS: a platform that enables digital conversations between Customers and Organizations, granting service availability on fixed and mobile devices as well as on kiosks. It supports sms, email, persistent chat, Facebook, Twitter, Facebook Messenger, Telegram, Skype for business, real time chat, Audio/Video calls, and provides access to collaboration systems (sharing tools), and management tools (administration and configuration, reporting, recording, …). Eudata WCS, available on cloud as well as on premise, has a powerful and versatile SDK layer ensuring the total flexibility of the system.
- Eudata Convy: it is a conversational system that allows to implement human-like automated conversations, in order to provide services ranging from customer assistance through to sales support and marketing. Eudata Convy enables the configuration of native omnichannel services through a simplified administration interface that allows to create conversation flows with a zero-coding approach.
Thanks also to a network of international partners, Eudata solutions are currently adopted in Europe, Middle East, Far East and Africa. Considering the Italian Finance market only, Eudata helps 25 million customers to interact with their own banks. Eudata solutions are also adopted in other verticals, such as Insurance, Retail, Utilities and Telco.
Eudata is mentioned in more than 20 publications by Gartner, was selected as Cool Vendor 2014, and since 2016 has been positioned in the Magic Quadrant for the Customer Engagement with an honorable mention.
Ethics, passion and respect for diversities are the mandatory principles of our context, acknowledged by our customers as well as our professional and execution skill.