Company Story

The enhancement of Customer Experience is our core mission in Eudata.

We help Organizations to:

  • create value pathways for their customers, making them happy and brand loyal
  • maximize the return of customer acquisition investment, ensuring recurrent revenues from customers

In doing so, we are constantly focused on the right balance between attended and A.I. based services, in order to ensure both service speed and quality. Our solutions are designed to be efficient for the departments in charge to deliver, manage and measure services, so that each necessary action is as intuitive and value added as possible.
To get there, we have built a technological solution that maximizes the use of digital communication channels, in order to create experiences that strongly reflect both Customers needs and Brands expectations.
Eudata platform integrates with customers proprietary systems, allowing to aggregate digital channels and ensuring structured and uniform content flows through all of them.

Digital channels aggregation, extensive usage of AI and the capability of designing complex customer journeys are the distinctive features of our Digital Engagement Hub.

Today Eudata is present in Europe, Middle East, Far East and Africa with its solutions, thanks also to a network of international partners. Considering only the Italian Finance vertical, Eudata is helping >35 Mln users to interact with their banks, while also extensively operating on Insurance, Retail, Utilities and Telco verticals.

With our solution quoted and reviewed in more than 20 Gartner publications, Eudata has been nominated Cool Vendor 2014, and is part of Customer Engagement Magic Quadrant with an honorable mention since 2016.

Sandro Parisi

Sandro Parisi

“C.E.O. Eudata and co-founder of the company, Sandro Parisi worked in the definition of the corporate structure leading Eudata to be one of the main Italian companies engaged in the field of multichannel contact center, with a package of solutions and products suitable mainly for Top Customers.”

Bruno Natoli

Graduated in Management Engineering from Politecnico di Milano, in about 21 years of experience in CTI sector his main focus was on proposition of Application Solutions with high impact on Business clients. He has collaborated with Reply Spa as a Partner having the responsibility of Syskoplan Reply’s CEO (The focus of  Reply company is to bring the solutions based on SAP platform to the market) and after Power Reply Srl, he has joined the Eudata team as VP Sales creating value added with the aim of driving Eudata in the national and international growth.

Pietro Albrizio

Pietro Albrizio

“Pietro is Responsible for all the operations of Eudata managing the delivery teams from both tecnichal and profit and loss perspective. With a deep experience in managing complex projects on TOP Customers he is the referral point for all the on going activities inside Eudata.

Mirko Puliafito

Mirko Puliafito

“Mirko is the C.T.O of Eudata. Mirko combines great technical expertise and deep business insight, this is why he is the referral point for all product lines”

Mike Marchesani

“Support Manager in Eudata and co-founder. Several years of experience in working with TOP customer’s Contact Center gave him the capability to manage technical teams with the aim of solving problems as quick as it is possible”

walter losma

Walter Losma

Many years of experience to guide SMEs make Walter a successful entrepreneur well integrated in the social and business environment of the North of Italy. From two years he helds the position of Chairman and CFO for Eudata.

Alfredo Ciano - Partner Relationship Manager

Alfredo Ciano

More than thirty years of experience in Management including Projectize, Planning and Implementation of Complex information Systems matured in banking market, Logistic and Public Administration.

Our Values

Eudata has proposed “ACT AS ONE” model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.

©2015 Eudata | Via M.Gioia 55/C - 20124 Milano | P.IVA 12421000154
| TEL. +39 0245495098