Empower your service managing inbound and outbound email or SMS (or a combination) to address customer’s conversation as a part of your multichannel strategy
From costly & frustrating siloes to a designed seamless experience
Use video communication to address customer interactions adding a personal touch to the conversation.
How artificial intelligence simplifies interactions and self-serve customers with a human like experience
Engage your customers using a multichannel and cross device outbound platform.
Reduce your customer’s frustration moving from IVR queue to live chat
Eudata has proposed "ACT AS ONE" model which identifies the ability of digital interactions management with a single customer experience, delivering measurable results on different aspects of each contact. Using Eudata you will be able to define templates and workflows to manage inbound and outbound digital relationships with your customers, moreover any corporate group (customer care, branches or experts) can be made available online. Eudata also manages the digital self-service processes, thanks to its conversational platform which allows you to create chatbot perfectly integrated with the rest of the solutions.
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